Legal & Regulatory Information — Ravelmio
This page summarises our legal notices, consumer rights under Australian law, business identifiers and dispute procedures relevant to attendees and customers of Ravelmio workshops across Australia.
Consumer guarantees & refunds (Australian Consumer Law)
Under the Australian Consumer Law (ACL), consumers have guarantees that cannot be excluded. Our refunds and cancellations comply with ACL where services are not provided with due care and skill or are not fit for purpose.
| Scenario | Outcome |
|---|---|
| Workshop cancelled by Ravelmio | Full refund or transfer to alternate date |
| Customer cancels >14 days | Full credit or transfer; admin fee may apply |
| Customer cancels <14 days | Partial credit at organiser discretion |
| Service not as described | Remedy: repair, re-supply or refund per ACL |
For consumer advice, contact the Australian Competition & Consumer Commission (ACCC) or your state consumer protection agency.
Terms of Service — Key points
Privacy & Data Handling
We collect personal information necessary to manage bookings and communications. See our Privacy Policy for details on data retention, access rights and complaints. We follow Australian privacy principles and secure personal data appropriately.
- We retain booking records for tax and warranty obligations.
- Payment data is processed by PCI-compliant providers.
- Marketing communications are sent with consent and can be unsubscribed at any time.
Business & Regulatory Information
- Trading name: Ravelmio
- ABN: 83 452 719 084
- Registered address: Unit 3, 45 High Street, Parramatta NSW 2150, Australia
- Contact: +61 437 920 415 • Ravelmio@outlook.com
- GST: Notified on invoices where applicable.
Ravelmio complies with applicable Australian laws including consumer guarantees under the ACL and privacy protections under the Privacy Act 1988 (as applicable).
Complaints & Dispute Resolution
If you have a complaint about our services, please raise it in writing to Ravelmio@outlook.com. We will acknowledge within 5 business days and aim to resolve within 30 days.
If unresolved, you may contact external dispute resolution or consumer protection bodies such as the ACCC or your state Fair Trading office.
Legal Notices & Governing Law
These terms are governed by the laws of the Commonwealth of Australia and the State/Territory where the service is supplied. Venue for disputes will generally be an appropriate court in the relevant state.
This page is provided for general information and does not constitute legal advice. For specific legal questions consult a qualified practitioner.