Privacy Policy

Ravelmio respects personal information and processes data in line with Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices available to you. It applies to our website, workshops, online modules, and related customer support interactions.

Information we collect. We collect details you provide directly, such as name, contact information, preferences, and payment confirmations processed through trusted providers. We also gather usage data about visits, device attributes, approximate location derived from IP, and interactions with pages or emails. Cookies and similar tools help remember preferences, support secure sign-in, and measure engagement.

How we use information. We use data to deliver services, schedule classes, manage enrollments, process transactions, respond to inquiries, and improve content relevance. Aggregated analytics help us refine curriculum, plan capacity in Sydney and Melbourne, and maintain site reliability. With your consent, we may send updates about schedules, seasonal guides, or events that align with your interests. You can opt out of marketing at any time using the link in messages or by contacting us.

Sharing and disclosure. We share data with service providers who support hosting, email delivery, payments, analytics, and logistics. These providers process information under contracts that limit use to the services we request and require safeguards. We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganization where privacy commitments remain materially consistent.

Data storage and security. We adopt technical and organizational measures designed to protect information against unauthorized access, alteration, or loss. Measures include access controls, encryption in transit, regular backups, and staff training focused on responsible handling. While *** method is entirely free from risk, we work to maintain appropriate protections relative to the sensitivity of the data we manage.

Retention. We keep personal information for the period needed to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on record type, accounting requirements, and operational needs for workshop administration.

Your choices and rights. You may request access, correction, or deletion of certain personal details, subject to applicable law. You can update preferences for communications or withdraw consent where processing relies on consent. If you opt out of marketing, we may still send important service messages, such as booking changes or policy updates.

International transfers. Some providers operate globally, which can result in data processing outside Australia. In these cases, we take steps intended to ensure appropriate safeguards are in place, such as standard contractual protections or comparable mechanisms recognized by regulators.

Children. Our education is intended for adults and mature teens participating with guardian permission where relevant. We do not actively target younger audiences, and sign-ups require contact information from a responsible participant or guardian for underage attendees.

Cookies and preferences. Our site uses cookies for core functionality, performance measurement, and experience personalization. You can manage settings in your browser and adjust preferences in the banner on our pages. Disabling certain categories may affect features, such as remembering schedule filters or keeping items in a cart during checkout.

Contacts. For questions or requests about this policy or your information, contact Ravelmio at Ravelmio@outlook.com or by phone at +61437920415. Postal: Unit 3, 45 High Street, Parramatta NSW 2150, Australia.

Updates. We may revise this policy to reflect changes in services, law, or best practice. When updates are significant, we will highlight them on this page and adjust the effective date. Continued use of our services after an update indicates that you have reviewed the changes.